FOS Complaint

Your Report

Please provide as much information as you are able to about any contact by your claimant.

1. Which financial institution do you want to complain about? (This will be referred to as "the firm".)

2. Please enter your details:

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Contact Method & Frequency

Since instructing CLB, please tell us how many times the firm has contacted you by each of the following methods...

1. Telephone:

2. Text Message / SMS:

3. In Writing (either email or letter):

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Visits

Please tell us about any visits which have been made by agents of the firm or anyone claiming to act on their behalf.

1. Has anyone visited you in relation to this matter since you have instructed CLB (eg doorstep collection agent)?

2. How many visits have been made?

3. Had these visits been arranged and agreed by you?

4. Please tell us some more information about these visits and how they made you feel.

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Your Contact with the Firm

Please tell us about any conversations that you have had with this firm.

1. Have you told the firm not to contact you directly?

2. Have you told the firm that Mr Uff and / or CLB is acting for you?

3. Have you told the firm that you will not pay them until you have received advice from Mr Uff / CLB?

4. Have you told the firm that the claim is disputed?

5. Have you told the firm that you will not pay until the dispute has been resolved?

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The Firm's Contact with You

Please provide some more detail about what this firm has told you about their claim in any contact that they have made since you have instructed CLB.

This may be in writing, over the phone or any other method of contact.

1. Has the firm told you that they have not heard from Mr Uff / CLB?

2. Does the firm acknowledge that information and/or documents have been requested by CLB?

3. Does the firm acknowledge that the claim is disputed?

4. Does the firm acknowledge that the claim is presently unenforceable?

5. What action has the firm threatened to take against you (select all that apply)?

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Your Reaction

Please give as much information as possible about how the impact that this contact has had on you and how this has made you feel.

1. Has the firm acted in any particular way which has intimidated you or caused you embarrassment?

2. Has the firm's recent conduct had any impact on your physical or mental health (eg anxiety, depression, medication, sleep)?

3. Has the firm's recent conduct has any impact on your relationship (either personal or professional)?

4. Has the firm's recent conduct has any impact on anyone other than you (eg spouse, children, colleagues)?

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Any Other Information?

Please tell us anything else you feel may be relevant in relation to this firm's conduct.

1. Use this space here to write anything else you think we need to know.

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Are you ready to assert your rights?

In situations where you may have been struggling to meet debt repayments and have missed payment deadlines the company with whom you took out the debt will often sell it on to a third party who will then, using a variety of techniques, chase you for the outstanding amounts.

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