We work on your behalf to challenge the very basis on which you are being chased for debt payment. In many cases you will be able challenge the debt claim against you.FIND OUT MORE
I hope you will be happy with the professional services I provide. However, if you are not satisfied, I will make sure any complaint is dealt with quickly and inline with this complaints process.
If you are not happy with any aspect of the services provided by me or Consumer Law Barristers, you should first refer your complaint to me and my team.
We will acknowledge your complaint within 7 days and conduct a full investigation of all work done on your case. We will endeavour to provide a final response to your complaint within 14 days. Where it is not possible to respond within that timeframe we will let you know the reason for any delay and when you can expect an update on your complaint.
Where your complaint relates to an individual member of my team, that person will not be involved in investigating your complaint or deciding any outcome. For further details about our complaints process and how you can escalate a complaint please contact me at firstname.lastname@example.org.
If you are not happy with my response, or you have not received a final reply within 8 weeks, then you can contact the Legal Ombudsman. The Legal Ombudsman is a free, impartial and independent service set up by the Government which deals with complaints about the service you have received.
You must complain to the Ombudsman within six months of receiving a final response to your complaint from me (provided the response specifically notifies you of your right to complain to the Ombudsman and of the six-month time limit). A complaint to the Ombudsman must also be made not more than six years after the act or omission complained about or not more than three years from the date when you should reasonably have known that there were grounds for complaint.
The Legal Ombudsman publishes data on all complaints that have been resolved by an Ombudsman’s decision; you can find this data on the Legal Ombudsman’s decision page at https://www.legalombudsman.org.uk/raising-standards/data-and-decisions/.
Once an Ombudsman’s decision has been accepted by the complainant, this decision is binding on the service provider.
For further details about how to make a complaint to the Legal Ombudsman, including guidance about the new scheme rules that came into effect on 1 February 2013, please contact the Legal Ombudsman directly using the details below.
The Bar Standards Board maintains a register of all barristers who are authorised to practice in England and Wales. This register also records whether a barrister has been the subject of disciplinary findings. You can search for a barrister on the register here.
You should not make a complaint directly to the Bar Standards Board. If you have a complaint about a barrister you should first speak with your barrister and refer to the Legal Ombudsman if necessary. You can find more information on the Bar Standards Board website.
PO Box 6806
The Bar Standards Board
289-293 High Holborn
Frequently Asked Questions concerning the new Legal Ombudsman can be found on the BSB’s website at
You can search for a barrister on the BSB’s register at
“Freed from over £70,000 of debt in just 1 year! The whole process was easy… CLB gave me the chance to finally be debt free.
A huge relief.” – Angela Kelly
“We in debt are vulnerable. Consumer Law Barristers put an end to years of stress and sleepless nights with creditors looming over me.
Excellent and very personal service. Recommend them heartily!” – Raheela Salim
“I cannot explain the deep relief you feel when your debt has disappeared.
There are no real words to say thank you when you have been set free.” – Susan Yeo
“I’m so glad I found CLB! For 15 years I was struggling in debt management and going nowhere.
Thanks to CLB, I was completely freed from over £250,000 of debt in just one year!” – Luke Thomas
“This changed my life! Consumer Law Barristers sorted all my debts and gave me back my life. I’ll be forever grateful.” – Mrs Thomas