CLB’s Complaints Process

Consumer Law Barristers (“CLB”) is the company which administers the legal practice of David Uff, barrister-at-law. We provide introductory services. Although we are responsible for some limited aspects of the work on your case, Mr Uff remains solely responsible for all legal work on your case.

Our standard terms of engagement can be found on the engagement letter which is provided to all of our clients and forms the basis of our work on your behalf. If you are a client of CLB and do not have a copy of this letter please contact us to ask for a copy of this, we will be happy to help.

Complaints

CLB is not responsible for the legal work which is provided by David Uff; if you have a complaint which relates any aspect of his legal services you should please follow the separate complaints process set out here. CLB is responsible for some aspects of the work on your case, including taking payment for your fees, keeping you updated on the progress of Mr Uff’s work, and day to day administration of your case.

If you are not sure whether your complaint relates to the services of CLB or Mr Uff, you should please contact CLB in the first instance.

If you are not happy with any aspect of the services provided by Consumer Law Barristers, you should first refer your complaint to us in writing to complaints@consumerlawbarristers.co.uk. Alternatively, if you are not able to make your complaint in writing, you can call and speak to one of our team on 0330 124 4252.

We will acknowledge your complaint within 7 days and write to you with a summary of your complaint; if those details are not correct you should contact us as soon as possible to correct the misunderstanding. We will then conduct a full investigation of all work which relates to your case. Where we identify that your complaint relates to the services of Mr Uff, solely or in part, we will escalate your complaint to him directly and inform you of the date that this was done. You should then please refer to Mr Uff’s complaints process.

Where your complaint relates to an area which is the responsibility of CLB, will endeavour to provide a final response to your complaint within 14 days. Where it is not possible to respond within that timeframe we will let you know the reason for any delay and when you can expect an update on your complaint.

Where your complaint relates to an individual member of my team, that person will not be involved in investigating your complaint or deciding any outcome. For further details about our complaints process and how you can escalate a complaint please contact us via phone or email.

Escalating a Complaint

If you are not happy with our response, you can ask that this is referred to a senior member of our team, or alternatively to Mr Uff directly, for review.

Should you feel that you need independent help or representation, we would recommend that you speak to your local Citizen’s Advice Bureau.

Useful Links and Contact Details

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Email: enquiries@legalombudsman.org.uk
Phone: 0300 555 0333
Website: www.legalombudsman.org.uk

The Bar Standards Board
289-293 High Holborn
London
WC1V 7HZ

Email: contactus@barstandardsboard.org.uk
Phone: 020 7611 1444
Website: www.barstandardsboard.org.uk

Frequently Asked Questions concerning the new Legal Ombudsman can be found on the BSB’s website at

https://www.barstandardsboard.org.uk/complaints-and-professional-conduct/concerns-about-a-barrister/

You can search for a barrister on the BSB’s register at

https://www.barstandardsboard.org.uk/for-the-public/search-a-barristers-record.html

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Consumer Law Barristers sorted all my debts and gave me back my life. I’ll be forever grateful.

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